Welcome to
BETTERBUILTBUSTED.COM
The party's over


If you found your way to this website, odds are you have some familiarity with the individual, Kevin Carroll.

ABOUT KEVIN:

Kevin is a contractor/home improvement specialist who was, until 2008, lived in Littleton, Massachusetts, and who worked under the auspices of his business, "Better Built Builders" and "Willow Development." He has worked on projects in Middlesex County, primarily in the towns of Acton, Boxborough, Maynard and Littleton, Massachusetts.  Kevin has had working relationships with a number of vendors (carpet, appliance, HVAC, etc.) in the aforementioned towns as well as in the surrounding area.  His work includes basic renovations, additions and installations of various types.

ABOUT THIS SITE:

This website was created as a means to connect with individuals who have had negative experiences with Kevin and who may not have filed formal complaints in the past against him. The complaints on record range from vendors not being paid for their work to homeowners paying for services that were never rendered.  The amounts of money in dispute ranges from hundreds of dollars to a family that lost more than $400,000.  In the latter case, the collateral damage of continued mortgage payments and interest has pushed the total well beyond that figure.

As a result of those experiences, we are taking decisive action by trying to reach out to other individuals and organizations that have also found themselves in similar circumstances.

THE FACTS:

Kevin has had a number of formal complaints levied against him over a period of more than 10 years.  In many cases, Kevin would not show up for the hearing and a judgment would automatically be rendered by default in favor of the plaintiff.  A Capias was often issued as a result (this is an order from the court telling the sheriff's office to contact the individual directly in order to get that person to comply). Below is a chronology of many of the complaints dating as far back as 1998.  Some of these complaints were resolved while others are still outstanding.  Two of the hearings were of a criminal nature and both were assaults.

We have opted not to post the plaintiffs names out of respect for those individuals/businesses, however the complaints are all matters of public record and can be accessed by going to the respective courthouse using the information below:

Date Complaint Filed Docket Number Type Courthouse Judgment
5/7/94
 9448 CR 0883 Criminal
 Ayer, MA

Aggravated assault/assault with a weapon
(beer bottle)/found guilty, served 8 months in Billerica House of Correction

1/20/98
 9948 CV 028
 Civil
 Ayer, MA
 Judgment in favor of plaintiff for $3,725.77
10/12/99
 9948 CV 333
 Civil
 Ayer, MA
 Judgment in favor of plaintiff for $675
3/9/00
 0048 CV 0083
 Civil
 Ayer, MA
 Judgment in favor of plaintiff for $7,383.76
5/19/03
 0348CR000915
 Criminal
 Ayer, MA
 Assault/Ordered to stay away from victims
1/7/04
 200447SC000007
 Civil
 Concord, MA
 Judgment in favor of plaintiff for $2,522.91
3/9/04
 200447SC000209
 Civil
 Ayer, MA
 Judgment in favor of plaintiff for $1,468.64
12/9/05
 200552CV001338
 Civil
 Cambridge, MA
 Judgment in favor of plaintiff for $24,462.39
1/23/06
 200670CV000010
 Civil
 Winchendon, MA
 Judgment in favor of plaintiff for $20,080.32
2/2/06
 200648SC000174
 Civil
 Ayer, MA
 Judgment in favor of plaintiff for $2,080.11
4/10/06
 200648CV000135
 Civil
 Ayer, MA
 Judgment in favor of plaintiff for $9,100
5/12/06
 200648SC000409
 Civil
 Ayer, MA
 Judgment in favor of plaintiff for $2,485.34
8/24/06
 200667CV0408
 Civil
 Westborough, MA
 Case dismissed
12/4/06
 200647SC000927
 Civil
 Concord, MA
 Judgment in favor of plaintiff for $960.35
4/26/07
 200748CV000227
 Civil
 Ayer, MA
 Judgment in favor of plaintiff for $6,978.76
8/9/07
 MICV2007-01476
 Civil
 Woburn, MA
 Judgment in favor of plaintiff for $405,985.37
9/21/07
 2007648CV000135
 Civil
 Ayer, MA
 Judgment in favor of plaintiff for $15,568.28
11/07/07
 200748SC000788
 Civil
 Ayer, MA
 Case dismissed
6/20/08
 200848SC000544
 Civil
 Ayer, MA
 Judgment in favor of plaintiff for $2,074.19
10/28/08
 200858CV001040
 Civil
 Hingham, MA
 Judgment in favor of plaintiff for $2,575.80

WHAT WILL HAPPEN:

In Massachusetts, contractors are regulated by the state and a contractor's worst fear is losing their license to operate.  There is both a Home Improvement License as well as a Construction Supervisor License (CSL) that individuals can apply for.  In Kevin's case, his Home Improvement License expired on March of 2008 and was not renewed.  According to the Department of Safety's website, as of February 2009 there were still three outstanding complaints on his record that relate to that license.  According to that same website, his CSL was suspended in June of 2009 as a result of two, outstanding complaints on his record.

A report chronicling Kevin's construction history, complaints against him and information collected from this website was sent directly the commissioner's office at the Department of Safety to ensure that he will not receive another license in the future.

In addition, both the Attorney General's office and the District Attorney's office were contacted in an effort to bring Kevin to justice.  The Attorney General handles civil actions and has the tools to bring about restitution if you are owed monies.  The District Attorney's office handles the criminal end of the law and will prosecute Kevin to the fullest extent if they believe there is enough evidence to pursue this.  Although there may be enough evidence to go forward now, the more individuals that we have involved, the more severe his punishment will potentially be.

CURRENT EVENTS:

Up until 2008, Kevin resided at 28 Westchester Drive in Littleton, Massachusetts.  His house was often in and out of foreclosure proceedings numerous times, but would ultimately stay in his possession.

In 2008, liens of hundreds of thousands of dollars were placed against his real estate properties and Kevin then allowed his Westchester home to go into foreclosure and back into the hands of the bank.  Interestingly, the home was summarily gutted and stripped of its most valuable components (appliances, heating system, lights, etc.) before the bank could finally take full control.  Kevin then moved into his other property at 60 Willow Street in Acton.

Not surprisingly, this property went into foreclosure in 2010.  Both he and his wife Melissa Simmons have now moved in with Kevin's parents at 14 Carlisle Road in Acton.

Although Melissa has a job at the Lexington High School in the Special Education Department and has not worked directly in Kevin's construction business, there are questions regarding her degree of support and acceptance of Kevin's actions.  Taking trips, throwing parties and driving vehicles that may have been financed through unethically gained funds has left people wondering about her position.  Although the two of them were separated for a time back in 2008, she decided to move back in with him after the loss of their Littleton home.  Having been married to him for a number of years, it is difficult to believe that Melissa has not been aware of Kevin's business practices during this time.  Even worse, their 4 & 7 year-old children (age in 2010) have been placed back into this same environment at her discretion.

WHAT YOU CAN DO:

Despite the numbers of individuals who have initiated action against Kevin, it is believed that there are many more who have been taken advantage of but not come forward.  If you fall into this category or if you know of someone who does, then please use the form below.  All of your information will be kept anonymous from the general public and subject to your explicit consent to be shared only with the proper agencies.  Please do not think that you cannot make a difference!  Each submission will indeed have both a quantitative and qualitative impact in the outcome of this situation.  Please include as many details as possible (dates, times, locations, others involved, etc.).  You will then be contacted confirming receipt of your information.

Although the process is slow, many of us have pledged not to rest until Kevin and those who are supporting him and his efforts are held accountable for their actions.  Besides working with the authorities, a project will be launched in 2011 that will help to make a difference in the fight against this type of behavior.  It will also make things far more difficult for Kevin and those associated with him in the future.


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